by Marc H. Rudov | January 16, 2015 | Article
I am amused at all the declarations of devotion, of late, to customer service and customer experience — the management jargon du jour on Twitter. Like discovering that water flows downhill, CEOs are just now realizing that taking care of customers is good for...
by Marc H. Rudov | December 22, 2014 | Article
This past Saturday night, Dish Network’s viewers of Fox News Channel and Fox Business Network got screwed, caught in the middle of a corporate war. I’m one of those subscribers. Dish Network, America’s third-largest pay-TV service, claims it cannot...
by Marc H. Rudov | August 6, 2008 | Article
Advertising — whether print, radio, TV, or Internet — has one purpose: compel the target customers to immediately purchase the underlying product or service. That’s it. Any desire to entertain or win awards via advertising is naïve disregard for...
