No Buzz, No Brand

There’s only one way a CEO can confirm his brand’s effectiveness: buzz, word-of-mouth. Without buzz, there is no brand. Buzz is easy to discern — listening to customers and journalists, searching on Google, checking blogs, monitoring users’...

What Is GEICO Selling?

It seems that, no matter what I watch on TV, I am bombarded with GEICO spots. I know GEICO wants to sell me insurance, but what do I want to buy? I’ve yet to watch one of this third-largest car-insurance giant’s quirky, inexplicable commercials and then...

Do They Understand Your Brand?

More times than I care to remember, I’ve stood, totally baffled, before a piece of abstract sculpture. Here’s the typical scenario: After racking my brain to its limit, I scratch my head and ask everyone within earshot, “What is that?” Then, I...

The Downside of Positive Cashflow

I never learned in business school or in any career position that positive cashflow has a downside. It does. Positive cashflow masks duplicity in our personal and business lives. When the cash register’s ringing, people just can’t be nice and accommodating...

Passing the Recession Test

For the CEO who, until now, has failed to create customer-validated differentiation in his company’s messaging, the current economic downturn will become the ultimate test of survival. Look around. Businesses are cutting expenses, laying off employees, and...
 

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