CEO: Face the Music

What keeps musicians in sync, harmoniously playing musical notes — with instruments from the strings, woodwinds, brass, and percussion sections — to the audience’s delight? Hint: they must want to delight the audience! First, musicians need a...

HQ-Mania Kills Brands

The next time you’re sitting in yet another staff meeting, listen carefully to the lingo. How much of it is devoted to customers and their needs? I’m betting the preponderance of it is about office politics, org charts, incompetent employees, vacations,...
 

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